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faq [2014/03/31 15:10]
snolen
faq [2015/04/07 13:41]
snolen add Q/A about getting an app installed on your device
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 **Q**: When I try to log in to the Mobilize frontend from an LAUSD school system, the page does not load (is blank). Is there a way I can resolve this? **Q**: When I try to log in to the Mobilize frontend from an LAUSD school system, the page does not load (is blank). Is there a way I can resolve this?
  
-**A**: Yes. This issue is because of the LAUSD firewall. ​ LAUSD has provided instructions for installing their root certificate for many different browsers [[http://​www.lausd.k12.ca.us/​lausd/​help_files/​cert_filter.htm|here]].+**A**: Yes. This issue is because of the LAUSD firewall. ​ LAUSD has provided instructions for installing their root certificate for many different browsers [[http://​www.lausd.k12.ca.us/​lausd/​help_files/​cert_filter.htm|here]]. Additionally,​ if you have **any** trouble installing this certificate or need help, the central LAUSD ITD requests that you open a support ticket or call their help desk line.  They will send a technician to your location in order to resolve the issue. ​ You can take a look at their ticket system [[http://​achieve.lausd.net/​Page/​286|here]] or call their help line directly at (213) 241-5200 and select option 2 for computer help.
  
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 **Q**: Students could see the data on the Responses tab, but not the plots on the browsers. **Q**: Students could see the data on the Responses tab, but not the plots on the browsers.
  
-**A**: Please make sure that students change the state of their own responses from '​private'​ (the default state) to '​shared.'​ You as the teacher can also change those privacy states to '​shared'​ for your students.+**A**: Please make sure that students change the state of their own responses from '​private'​ (the default state) to '​shared.'​ You as the teacher can also change those privacy states to '​shared'​ for your students. ​To do this, log on to [[https://​lausd.mobilizingcs.org/​web|the Web Frontend]], choose the "​Responses"​ tab, and click "Edit Responses"​ located on the top left corner of the page.   
  
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 **A**: Students with their own devices need to have access to either the data plan or wifi access at home. If you don't, we would recommend you to borrow a Mobilize phone to do your data collection. ​ **A**: Students with their own devices need to have access to either the data plan or wifi access at home. If you don't, we would recommend you to borrow a Mobilize phone to do your data collection. ​
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 +**Q**: How do I install apps on my android or iOS device?
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 +**A**: Please take a look at these great tutorials provided by external parties for details on getting apps installed on your [[http://​www.wikihow.com/​Install-an-iPhone-Application|iOS]] or [[http://​www.howtogeek.com/​161366/​5-ways-to-install-android-apps-on-your-phone-or-tablet/​|Android]] device. ​ Once you've done that, you can follow the process specifically for our apps: [[https://​itunes.apple.com/​us/​app/​mobilize-mwf/​id601202066?​mt=8|iOS]],​ [[https://​play.google.com/​store/​apps/​details?​id=org.ohmage.mobilizingcs|Android]]. ​
  
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