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faq [2013/02/25 14:21]
hongsudt
faq [2016/05/13 20:45] (current)
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 ===== Frequently Asked Questions ===== ===== Frequently Asked Questions =====
-==== Consent Form ==== +==== Software requirements for using Mobilize technology ​==== 
-**Q**: ​Why do I need to complete ​the consent forms+**Q**: ​"What are the Minimum device and software requirement ​to participate in the Mobilize project?"
  
-**A**: ​As part of the Mobilize project, students will be pioneering a new and exciting ECS curriculum (namely unit 5) that brings in computation thinking concepts, hands-on data collection using smart phones and data analysis, all of which are important in the current modern digital world. In this curriculum, students will have an option of using your own smartphones or borrow Mobilize smartphones to do data collection. We will also be providing you with a web-based tool for doing data analysis. However, in order to participate in any part of this unit, students are required to fill out consent forms. The consent form package contains detail ​information ​about the project and what students, teachers and the Mobilize project team will be doing. It is very important that students and parents look over the forms and get them all signed. To make it easier, all the signature pages are printed on green paper.+**A**: ​Please visit [[requirements|Requirements]] ​for this information. ​
  
 ---- ----
-==== Software requirement for using Mobilize ​technology ​==== +==== Blank page from LAUSD system at Mobilize ​frontend ​==== 
-**Q**: ​"What are the Minimum device and software requirement ​to participate ​in the Mobilize ​project?"+**Q**: ​When I try to log in to the Mobilize ​frontend from an LAUSD school system, the page does not load (is blank). Is there a way I can resolve this?
  
-**A**: ​Please visit [[requirements|Requirements]] for this information+**A**: ​Yes. This issue is because of the LAUSD firewall. ​ LAUSD has provided instructions for installing their root certificate for many different browsers ​[[http://​www.lausd.k12.ca.us/​lausd/​help_files/​cert_filter.htm|here]]. Additionally,​ if you have **any** trouble installing ​this certificate or need help, the central LAUSD ITD requests that you open a support ticket or call their help desk line.  They will send a technician to your location in order to resolve the issue. ​ You can take a look at their ticket system [[http://​achieve.lausd.net/​Page/​286|here]] or call their help line directly at (213) 241-5200 and select option 2 for computer help.
  
 ---- ----
 +==== Missing Data on the web frontend ====
 +**Q**: Students have submitted surveys, but the student doesn'​t see their data on the web frontend.
  
-==== Mobilize phones ==== +**A**: If a student happens not to see their response on the web frontend, it is likely that the response is in the '​upload queue' waiting ​to be uploaded. Have the student visit the upload queue and tap '​upload now'​. ​ Note: if a survey is located in the upload queue on a device or browser, it has NOT been uploaded yet, and therefore will not show up in the web frontend.
-**Q**: Do I have to be responsible for the Mobilize phone? ​+
  
-**A**: ​The smart phones ​that we will loan to you are HTC Mytouch Slide 4G phonesIf you decide ​to get a loaned phone, you will be responsible ​for the phone while it is under your possession. The Mobilize phones will be reused by other students ​in other schools or your peers in the subsequent years ​Thereforeit is important that the phones come back intact ​and in good condition. Please use it with care and do not lose it.+---- 
 +**Q**: Students could see the data on the Responses tab, but not the plots on the browsers. 
 + 
 +**A**: ​Please make sure that students change the state of their own responses from '​private'​ (the default state) ​to '​shared.' You as the teacher can also change those privacy states ​to '​shared' ​for your students. ​To do thislog on to [[https://​lausd.mobilizingcs.org/​web|the Web Frontend]], choose the "​Responses"​ tab, and click "Edit Responses"​ located on the top left corner of the page  ​
  
 ---- ----
-**Q**: ​"​Do ​have to pay for the phone if lose it?"+==== Modify existing/​default campaigns. ==== 
 +**Q**: ​When created a class, I was automatically given campaigns ​to use. Can modify/​delete these?
  
-**A**: ​NoYou won't be charged if you lose it. Howeverit is important for you to be aware that the phones will be reused by other students ​in other schools and in subsequent years. If we don't have the phones backfewer fellow students will be able to praticipate in this exciting curriculum ​to learn important skills relevant ​to the modern world +**A**: ​Because these campaigns have special dashboards created for their data, please do *not* modify themIf you do not plan to use them, you can set their running state to "​stopped"​ so students ​do not see it. If you'd like to change ​the questions, please download the campaign and upload your changed version with a *new* urn and name, to differentiate it from the original campaign. ​ Failure ​to do this (eg. replacing the existing campaign) may result the inability ​to use some of the dashboard offerings.
  
 ---- ----
 +==== Browser-based survey taking trouble. ====
 +**Q**: My students are experiencing issues when trying to take surveys via the browser survey taking tool.
  
-==== Using students'​ phones ==== +**A**: When these issues occur, please contact our technical support, as we'd really like to help in resolving these issues. Provide as MUCH information (e.g. login ID, phone platform, browser information,​ etc.) as possible regarding ​the issue in order to expedite responses!!
-**Q**: "Why should I use my own smartphones ​in the Mobilize project?"​+
  
-**A**: With your own phoneyou don't need to carry or be responsible ​for an additional deviceSince you will always have your phone with you, this allows you to collect ​data as often as you want. The data usage is very minimal (See the Q&A below). More importantly,​ your contribution ​will allow us to have more Mobilize phones available for your fellow ​students ​who do not have smartphones ​to borrow  ​+---- 
 +==== Survey photos in the documents tab ==== 
 +**Q**: Some students uploaded their photos as documents (under Document tab)is this right? 
 + 
 +**A**: Document upload is not a proper channel ​for students to upload their dataPlease direct ​your students ​to use the survey taking tool available on phones or desktop browsers for their data collection exercise. The survey taking tool on the browser ​will prompt ​students to upload a photo, instead of taking a photo.
  
 ---- ----
-**Q**: ​"How much data will the Mobilize phone app use?"+==== Consent Forms ==== 
 +**Q**: ​Why do I need to complete ​the consent forms
  
-**A**: ​The amount ​of data the app uses depends ​on the number ​of surveys and imagesIt shouldn'​t need more than 3MB for 80 surveys ​with images. However, ​if you are concerned ​about your data plan usageyou can go to ohmage setting ​and set the app to only upload surveys using WifiPlease note that this setting ​is not available ​on IOS app +**A**: ​As part of the Mobilize project, students will be pioneering a new and exciting ECS curriculum (namely unit 5) that brings in computation thinking concepts, hands-on data collection using smart phones and data analysis, all of which are important in the current modern digital world. In this curriculum, students will have an option ​of using your own smartphones or borrow Mobilize smartphones to do data collectionWe will also be providing you with a web-based tool for doing data analysis. However, ​in order to participate in any part of this unit, students ​are required to fill out consent forms. The consent form package contains detail information ​about the project and what studentsteachers ​and the Mobilize project team will be doingIt is very important that students and parents look over the forms and get them all signed. To make it easier, all the signature pages are printed ​on green paper.
  
 ---- ----
-==== Others ==== 
-**Q**: "Can I still collect some data if I don't have a smartphone and cannot borrow one from the Mobilize project"?​ 
  
-**A**: Yes. You can provide survey data through a web browser on a desktop in your school or home. However, your data will have inaccurate or no location information. You will also have to upload an image file instead of taking a picture directly from a smartphone ​camera. ​+==== Using students'​ devices ==== 
 +**Q**: Why should I use my own smartphone ​in the Mobilize project?
  
 +**A**: With your own phone, you don't need to carry or be responsible for an additional device. Since you will always have your phone with you, this allows you to collect data as often as you want. The data usage is very minimal (See the Q&A below). ​
  
 +----
 +**Q**: How much data will the Mobilize phone app use?
 +
 +**A**: The amount of data the app uses depends on the number of surveys and images. It shouldn'​t need more than 5MB for 80 surveys with images. However, if you are concerned about your data plan usage, you can go to ohmage setting and set the app to only upload surveys using Wifi. Please note that this setting is not available on IOS devices.  ​
 +
 +----
 +**Q**: What should I do if I have an ipod touch but no wifi access at home?
 +
 +**A**: Students with their own devices need to have access to either the data plan or wifi access at home. If you don't, we would recommend you to borrow a Mobilize phone to do your data collection. ​
 +
 +----
 +**Q**: How do I install apps on my android or iOS device?
 +
 +**A**: Please take a look at these great tutorials provided by external parties for details on getting apps installed on your [[http://​www.wikihow.com/​Install-an-iPhone-Application|iOS]] or [[http://​www.howtogeek.com/​161366/​5-ways-to-install-android-apps-on-your-phone-or-tablet/​|Android]] device. ​ Once you've done that, you can follow the process specifically for our apps: [[https://​itunes.apple.com/​us/​app/​mobilize-mwf/​id601202066?​mt=8|iOS]],​ [[https://​play.google.com/​store/​apps/​details?​id=org.ohmage.mobilizingcs|Android]]. ​
 +
 +----
 +==== No devices: browser-based data collection ====
 +**Q**: Can I still collect some data if I don't have a smartphone and cannot borrow one from the Mobilize project?
 +
 +**A**: Yes. You can provide survey data through a web browser on a desktop in your school or home. However, your data will have inaccurate or no location information. You will also have to upload an image file instead of taking a picture directly from a smartphone camera. ​
 +
 +----
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