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faq [2013/10/11 16:09]
snolen
faq [2016/05/13 20:45] (current)
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 **Q**: When I try to log in to the Mobilize frontend from an LAUSD school system, the page does not load (is blank). Is there a way I can resolve this? **Q**: When I try to log in to the Mobilize frontend from an LAUSD school system, the page does not load (is blank). Is there a way I can resolve this?
  
-**A**: Yes. This issue is because of the LAUSD firewall. ​ LAUSD has provided instructions for installing their root certificate for many different browsers [[http://​www.lausd.k12.ca.us/​lausd/​help_files/​cert_filter.htm|here]].+**A**: Yes. This issue is because of the LAUSD firewall. ​ LAUSD has provided instructions for installing their root certificate for many different browsers [[http://​www.lausd.k12.ca.us/​lausd/​help_files/​cert_filter.htm|here]]. Additionally,​ if you have **any** trouble installing this certificate or need help, the central LAUSD ITD requests that you open a support ticket or call their help desk line.  They will send a technician to your location in order to resolve the issue. ​ You can take a look at their ticket system [[http://​achieve.lausd.net/​Page/​286|here]] or call their help line directly at (213) 241-5200 and select option 2 for computer help.
  
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-==== Missing Data in plots on the web frontend ==== +**Q**: Students could see the data on the Responses tab, but not the plots on the browsers.
-**Q**: Students could see the data on the phones, but not the plots on the browsers.+
  
-**A**: Please make sure that students change the state of their own responses from '​private'​ (the default state) to '​shared.'​ You as the teacher can also change those privacy states to '​shared'​ for your students.+**A**: Please make sure that students change the state of their own responses from '​private'​ (the default state) to '​shared.'​ You as the teacher can also change those privacy states to '​shared'​ for your students. To do this, log on to [[https://​lausd.mobilizingcs.org/​web|the Web Frontend]], choose the "​Responses"​ tab, and click "Edit Responses"​ located on the top left corner of the page.    
 + 
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 +==== Modify existing/​default campaigns. ==== 
 +**Q**: When I created a class, I was automatically given campaigns to use. Can I modify/​delete these? 
 + 
 +**A**: Because these campaigns have special dashboards created for their data, please do *not* modify them. If you do not plan to use them, you can set their running state to "​stopped"​ so students do not see it. If you'd like to change the questions, please download the campaign and upload your changed version with a *new* urn and name, to differentiate it from the original campaign. ​ Failure to do this (eg. replacing the existing campaign) may result the inability to use some of the dashboard offerings.
  
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 **A**: As part of the Mobilize project, students will be pioneering a new and exciting ECS curriculum (namely unit 5) that brings in computation thinking concepts, hands-on data collection using smart phones and data analysis, all of which are important in the current modern digital world. In this curriculum, students will have an option of using your own smartphones or borrow Mobilize smartphones to do data collection. We will also be providing you with a web-based tool for doing data analysis. However, in order to participate in any part of this unit, students are required to fill out consent forms. The consent form package contains detail information about the project and what students, teachers and the Mobilize project team will be doing. It is very important that students and parents look over the forms and get them all signed. To make it easier, all the signature pages are printed on green paper. **A**: As part of the Mobilize project, students will be pioneering a new and exciting ECS curriculum (namely unit 5) that brings in computation thinking concepts, hands-on data collection using smart phones and data analysis, all of which are important in the current modern digital world. In this curriculum, students will have an option of using your own smartphones or borrow Mobilize smartphones to do data collection. We will also be providing you with a web-based tool for doing data analysis. However, in order to participate in any part of this unit, students are required to fill out consent forms. The consent form package contains detail information about the project and what students, teachers and the Mobilize project team will be doing. It is very important that students and parents look over the forms and get them all signed. To make it easier, all the signature pages are printed on green paper.
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-==== Borrow Mobilize phones ==== 
-**Q**: Do I have to be responsible for the Mobilize phone? ​ 
- 
-**A**: The smart phones that we will loan to you are HTC Mytouch Slide 4G phones. If you decide to get a loaned phone, you will be responsible for the phone while it is under your possession. The Mobilize phones will be reused by other students in other schools or your peers in the subsequent years. ​ Therefore, it is important that the phones come back intact and in good condition. Please use it with care and do not lose it. Please note that students are not financially liable for the phone. ​ 
  
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 **Q**: Why should I use my own smartphone in the Mobilize project? **Q**: Why should I use my own smartphone in the Mobilize project?
  
-**A**: With your own phone, you don't need to carry or be responsible for an additional device. Since you will always have your phone with you, this allows you to collect data as often as you want. The data usage is very minimal (See the Q&A below). ​More importantly,​ your contribution will allow us to have more Mobilize phones available for your fellow students who do not have smartphones to borrow. ​  +**A**: With your own phone, you don't need to carry or be responsible for an additional device. Since you will always have your phone with you, this allows you to collect data as often as you want. The data usage is very minimal (See the Q&A below). ​
  
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 **Q**: How much data will the Mobilize phone app use? **Q**: How much data will the Mobilize phone app use?
  
-**A**: The amount of data the app uses depends on the number of surveys and images. It shouldn'​t need more than 3MB for 80 surveys with images. However, if you are concerned about your data plan usage, you can go to ohmage setting and set the app to only upload surveys using Wifi. Please note that this setting is not available on IOS devices.  ​+**A**: The amount of data the app uses depends on the number of surveys and images. It shouldn'​t need more than 5MB for 80 surveys with images. However, if you are concerned about your data plan usage, you can go to ohmage setting and set the app to only upload surveys using Wifi. Please note that this setting is not available on IOS devices.  ​
  
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 **A**: Students with their own devices need to have access to either the data plan or wifi access at home. If you don't, we would recommend you to borrow a Mobilize phone to do your data collection. ​ **A**: Students with their own devices need to have access to either the data plan or wifi access at home. If you don't, we would recommend you to borrow a Mobilize phone to do your data collection. ​
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 +**Q**: How do I install apps on my android or iOS device?
 +
 +**A**: Please take a look at these great tutorials provided by external parties for details on getting apps installed on your [[http://​www.wikihow.com/​Install-an-iPhone-Application|iOS]] or [[http://​www.howtogeek.com/​161366/​5-ways-to-install-android-apps-on-your-phone-or-tablet/​|Android]] device. ​ Once you've done that, you can follow the process specifically for our apps: [[https://​itunes.apple.com/​us/​app/​mobilize-mwf/​id601202066?​mt=8|iOS]],​ [[https://​play.google.com/​store/​apps/​details?​id=org.ohmage.mobilizingcs|Android]]. ​
  
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